A woman came through the drive through yesterday and got a little irritated with me because we didn't have drink carriers. Today, she came back and handed me this.
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Anyone who has worked in the food service industry knows there's no pet peeve quite like a customer getting angry with you for reasons out of your control. One Starbucks customer found herself guilty of mistreating a barista and reacted in the best way possible — with a heartfelt letter of apology. The barista shared the story on Reddit, saying, "A woman came through the drive through yesterday and got a little irritated with me because we didn't have drink carriers. Today, she came back and handed me this."
The woman gave the barista a long note apologizing for the way she acted, along with a 50-dollar bill. The note reads:
"Greetings Starbucks Barista! Yesterday at your drive thru we had a less than cheerful encounter. At no fault of yours, you were out of carriers and said you could not take my empty cup (trash). I was less than understanding and my manner was curt. I need to apologize. The thought of leaving a trail of unkindness like that is not the path I want to reflect. Not for you, not for me. You are a young man, clearly working hard to build a fortune and you should be commended. Keep up your attitude of cheer & hope. Stay hopeful no matter what kind of people cross your path (or drive thru). Surely, God has good blessing in store. You taught this ole lady something yesterday about kindness, compassion & staying humble. I thank you! God bless you today and all your todays. Debbie."
It's small acts of kindness like this that go a long way and remind us that our attitudes toward our baristas and waiters don't go unnoticed. Hopefully this example will inspires others to embrace your inner Debbie the next time you find yourself getting riled up about something insignificant like your local Starbucks being out of drink carriers.