Skip Nav

COVID-19 | New Rules for Using Dubai Tram and Metro Service

Using Dubai's Public Transport? These are the New Rules That You Know About


The Roads and Transport Authority of Dubai has introduced two new rules for all Dubai Tram and Dubai Metro users.

According to the new RTA guidelines, elevators located within the Dubai Metro and the Dubai Tram are only to be used by people of determination and parents with prams. No more than two people are allowed to use the service at a time.

The new guidelines aim to help reduce the risk and spread of COVID-19 in the emirate.

Previously, the RTA announced that all public transport users have to wear face masks and maintain a strict social distance of two meters at all times. Gloves, however, are not compulsory but hand sanitizers are to be carried at all times.

As fewer people are allowed to travel on the Dubai Metro and the Dubai Tram at one time, the RTA has advised all passengers to arrive 30 minutes before they intended to board the Dubai Tram or Metro.

The new public transport rules come after the Department of Economic Development in Dubai released the reopening plans for malls and offices in Dubai, post-Ramadan.

If you haven't read the reopening plans yet, here's what you need to know.

Reopening Plan for Dubai Malls Post Ramadan:

  • According to the official circular released earlier today, malls within the emirate that is home to the likes of The Dubai Mall, Mall of the Emirates, and Marina Mall, will continue to operate with reduced staff numbers once Ramadan has ended.
  • Malls will remain open from 10am to 10pm, while stores will continue to operate at 30 percent of their capacity, in terms of staff and customer numbers.
  • 75 percent of mall parking will remain closed.
  • Elevators are only to be used by people of determination.
  • Children under the age of 12 and those aged above 60 will continue to be restricted from entering shopping malls, supermarkets, and local convince stores.

Returns and exchanges

Goods will be allowed to be exchanged and returned, provided they are sanitized and left isolated for 24 hours before being placed back on shelves.

Fitting Room Policies

All customers are required to wear face masks at all times. Customers will be allowed try up to five items in each store, as long as no more than 10 minutes are spent in a fitting room. Changing rooms are also required to cleaned on regularly

Sales and Promotions

Once the Holy Month of Ramadan comes to an end, stores will be allowed to display sale and promotion signs.

Food and Beverage Outlets

Food and beverage outlets can remain open and operating on a 30 percent capacity. All tables are to be placed two-meters apart.

Reopening Plan for Offices Post Ramadan

  • Offices will continue to function at a 30 percent capacity.
  • Kitchens and pantries will be allowed to open, provided that strict social distancing is practiced and disposable cutlery is used.
  • The use of water dispensers will not be allowed.
  • All employees and visitors are required to wear face masks at all times.
  • Hand sanitizers are to be installed at all common communal key points such as office entrances and pantries.
  • A strict social distance of two meters is to be maintained at all times.
  • Office meetings should have no more than five attendees and a minimum distance of two meters is be maintained at all times.

For more COVID-19 news and updates, please click here.

Image Source: Shutterstock
Why Should I Wear a Face Mask For Coronavirus?
COVID-19 | Can Tourists Visit Abu Dhabi?
Is Chronic Fatigue Syndrome a Side Effect of COVID-19?
Can I Become Immune to COVID-19?
What Workouts Are the Safest During the COVID-19 Pandemic?
Does Wearing Sweatpants Affect Your Mood?
Return Travel Procedure for UAE Residents Explained
How Often Should I Get Tested For COVID-19?
COVID-19 | Will Dubai Have E-Learning in New School Year?
COVID-19 | Can You Have a Wedding and Host Events in Dubai?
What Are the Long-Term Side Effects of COVID-19?
COVID-19 | New Study Finds Face Masks May Protect the Wearer
Latest Career & Money